Frequently asked questions

• 1. How do I subscribe to Positive News magazine?

  The best way to subscribe is via our online shop and you can choose to start your subscription with the current or next issue.

  Orders are completed with a card payment via our secure online checkout.

  Unfortunately we no longer accept cheque or Paypal payments. If you’re unable to use our online shop, we can call you to take a card payment over the phone. Please send an email with your phone number to [email protected] and someone will get back to you within a few days to arrange this.

  Subscribe now

• 2. Do you ship internationally?

  Yes we do! The shipping cost for an overseas subscription is £15 per year. The cost will be automatically added at checkout after you’ve entered your shipping address.

• 3. When will I receive my magazine?

  1. Subscriptions starting with the current issue

  • UK addresses: your first magazine should arrive within 3-10 days
  • International: unfortunately we can’t give firm delivery times for overseas orders. Please see the Royal Mail website for regular updates.
  • All subscribers can access the digital edition via their account area (see question 5 for how to log in)

  2. Subscriptions starting with the next issue

  • Your first magazine will be dispatched when the next issue comes out. Positive News is published quarterly in January, April, July and October.

  3. Single copy orders

  • UK: your magazine/s should arrive within 3-10 days
  • International: we can’t give firm delivery times for overseas orders. Please see the Royal Mail website for regular updates.

• 4. What should I do if my magazine hasn't arrived?

  UK customers

  If your magazine hasn’t arrived within 10 working days, please get in touch via the form on our contact page and we’ll arrange for another copy to be sent to you.

  International customers

  Unfortunately we can’t guarantee delivery times for international customers. If you’re a subscriber, you can access the digital edition via your account area. If you’ve purchased a single copy, we will send you the digital edition via email. If you still haven’t received your magazine after one month, please get in touch via our contact page; depending on the latest Royal Mail information, we may arrange for another copy to be sent to you.

• 5. How do I access the digital editions of Positive News magazine as part of my subscription?

  To access the digital magazine you will need to log in to your account and select ‘Access digital magazine’ in the left-hand menu. Here you will find the current and back issues of Positive News magazine.

• 6. How do I log in to my online account?

  You will need to use the email that you signed up with to log in.

  If it’s your first time logging in, you should select ‘Lost your password?’ and follow the steps to create a password for your account.

  Likewise, you can use the lost password link to reset your password if you’ve forgotten it.

  Log in

• 7. I've lost my password, can you help?

  If you’ve forgotten your password, you can reset it using the lost password link.

• 8. When will my subscription renew?

  Standard subscriptions (excluding gift subscriptions) are set to automatically renew each year.

  Your renewal date is included in the order confirmation email you receive when completing a subscription purchase.

  You can also find your renewal date by logging into your account and selecting ‘Your support and orders’ to view your subscription/s.

  We will send you a renewal notification email approximately two weeks before your subscription renews.

  If you do not wish to renew, you can cancel your subscription at any time via your account area. Further details included below.

• 9. How do I stop my subscription from automatically renewing?

  Standard subscriptions (excluding gift subscriptions) are set to automatically renew each year.

  You can cancel your subscription renewal at any time by following these steps:

  1. Log in
  2. Go to ‘Your support and orders’ in the left hand menu
  3. Click on ‘view’ for the subscription you wish to cancel
  4. Select ‘Cancel’

  You will continue to receive any copies still owed to you for the subscription you’ve cancelled.

  If you wish to manually renew at the end of your subscription, you’ll need to resubscribe.

• 10. How do I cancel my subscription?

  You can cancel your subscription at any time by following these steps:

  1. Log in
  2. Go to ‘Your support and orders’ in the left-hand menu
  3. Click on ‘view’ for the subscription you wish to cancel
  4. Select ‘Cancel’

  You will continue to receive any copies still owed to you for the subscription you’ve cancelled. If you do not wish to receive these copies, please get in touch via our customer contact form.

  Note: gift subscriptions are not set to automatically renew, therefore there is no online cancellation option. If you wish for a gift recipient to stop receiving copies of the magazine, please get in touch via our customer contact form.

• 11. How do I change my address?

  You can change your address via your online account, as follows:

  1. Log in
  2. Select ‘Billing & shipping addresses’
  3. Select ‘Edit’ next to ‘Billing address’ and/or ‘Shipping address’ and update your details accordingly
  4. Click ‘Save address’

• 12. How do I change my card payment details?

  You can change your card details via your online account, as follows:

  1. Log in
  2. Select ‘Payment methods’ in the left hand menu
  3. Click ‘Add payment method’
  4. Enter card details
  5. You then have the option to use the new payment method for all active subscriptions – tick this box if you wish to make this change
  6. Click on ‘Add payment method’

  Alternatively, you can update the payment method for an individual subscription as follows:

  1. Log in
  2. Go to ‘Your support & orders’
  3. Click ‘view’ on the subscription you wish to update
  4. Select ‘Change payment’ under ‘Actions’
  5. Enter new card details and save